RETURNS
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@findmenow.io. Please note that returns will need to be sent to the following address:
101 Lindenwood Drive, Malvern PA, 19355, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected. You can always contact us for any return questions at info@findmenow.io.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is
defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@findmenow.io.
Frequently Asked Questions
Do ResQ products substitute calling 9-1-1?
At ResQ Jewelry, we recognize that not all vulnerable situations are critical. Our products are designed as a way to bring a suitable amount of help appropriate for the situation. Our "loud alert" sends a text message to 9-1-1, depending on the jurisdiction or local 9-1-1 rules.
However, for life threatening and critical situations, please call 9-1-1.
What happens when I press the panic button?
A link containing your live location will be sent out to your pre-set emergency contact list along with periodic audio recordings. This will continue until you turn it off with your personal PIN.
What is a "Loud" alert?
When the 'Loud' panic button is pressed, your phone will announce that help is on the way. This is a de-escalation feature that aims to put a stop to the behavior/situation that is making you feel vulnerable.
What is a "Discreet" alert?
When the "Discreet" panic button is pressed, the app silently sends out your live location and records audio without making a sound. Think of it as the silent alarm system commonly found on public transportation.
Is the ResQ service subscription only?
Yes. Unfortunately, our contract with our partners that enable these safeguard features costs us funds to maintain. These subscription fees allow our team to keep improving our physical and digital offerings with premium features.
Can I pair several ResQ jewelry pieces to my phone without extra fees?
Yes, you can pair multiple ResQ necklaces and bracelets to your phone using one subscription, allowing you to switch styles freely with no additional cost.
Is the ResQ app compatible with Apple Watch?
Yes, the ResQ app works with Apple Watch with limited functionalities.
Can the battery be replaced?
Yes the battery can be replaced.
If pairing is unsuccessful during initial setup, please install a new battery. The one supplied with the device may have been depleted during storage.
For instructions, please visit our Set Up page.