Set Up Your ResQ

ResQ Jewelry connects to your smartphone through Bluetooth. It requires your phone to have cellular or Wi‑Fi connectivity to send alerts, location data, and recordings. The phone needs to stay within Bluetooth range which can be up to 100 meters, however, this range can be impacted by surroundings

ResQ Jewelry complements emergency services. Our devices are designed to help you get the right kind of help for every situation. In the U.S., our Noonlight partnership enables emergency dispatch to 9‑1‑1, while outside the US, a global live agent service can assist and coordinate local help worldwide. For critical or life‑threatening emergencies, please call 9‑1‑1 or your local emergency number directly if possible.

When you press the panic button once, your preset contacts receive a live location link and audio recordings (if permitted on the user’s phone) until the alert is turned off with your PIN. When pressed twice, you’ll be connected to a live agent who can assess your situation and contact emergency services as needed.

A single-click activates your preset emergency contact alerts — sending your live location and starting audio recording. A double-click does everything that the single-click does and in addition it connects you to a live emergency response agent (via Noonlight in the U.S.) who can contact emergency services on your behalf. The double-click also plays a loud alarm on the user’s phone to draw attention to the situation (the user has the option to disable the loud sound in the phone settings).

Yes. If you prefer a silent experience, you can turn off the loud sound in your phone’s settings. Go to Phone Settings → Apps → ResQ → Notifications → toggle off “Critical Alerts.” All the remaining services, including the 911 live agent features, remain active even when the sound is off.

A double-click triggers the 'Loud' alert on your phone to play a sound announcing that help is on the way — this can deter threats and draw attention. It also sends your live location to the user’s contacts, shares background audio recording (if permitted on the user’s phone) and connects with emergency responders.

A single-click triggers the 'Discreet' alert, silently sending your live location and background audio recording (if permitted on the user’s phone) without making a sound or vibration. It’s ideal when you want to stay unnoticed while signaling for help.

Yes. The subscription fee is needed to fund contracts with our partners that enable these safeguard features. These subscription fees also allow our team to keep improving our physical and digital offerings with premium features.

Yes, you can pair multiple ResQ necklaces and bracelets to your phone using one subscription, allowing you to switch styles freely with no additional cost.

Yes. The ResQ app connects with Apple Watch, letting you trigger alerts.

Yes the battery can be replaced.

If pairing is unsuccessful during initial setup, please install a new battery. The one supplied with the device may have been depleted during storage.

For instructions, please visit our Set Up page.

Emergency dispatch through Noonlight is currently available in the U.S. only. However, outside the U.S., a separate live agent service is available globally to help coordinate local assistance wherever you are.

Yes, ResQ can be used internationally to send alerts and live location maps to your trusted contacts as long as your phone has an internet connection, and the ResQ app is running in the background functioning normally and the ResQ jewelry is within Bluetooth Range of your phone.
Please note that currently emergency response services or 24/7 monitoring feature is only offered in the US.

Your live location is shared once you start the alert for up to 24 hours and only while an alert is active. Once you turn off the alert with your PIN, location sharing stops automatically, allowing you to balance your safety with privacy.

Yes. Your data and voice recordings are encrypted and securely stored. They’re only accessible to your emergency contacts and live agents during an active alert for your safety.

Rescue Jewelry is water-resistant, not waterproof. This means you can wear it comfortably during everyday activities such as exercising, washing dishes and household chores, or if you get caught in a light drizzle. However, it is not designed for submersion, so we recommend removing it before showering or swimming.

What if I want to wear it in the shower?

We understand this is important, especially for fall detection, bathrooms are actually one of the most common places where falls happen. For added protection while showering, a silicone cover can be used to provide a layer of water resistance. The cover must be soft enough to still allow you to press the button. Please reach out to us and we'll help you find the right protective cover for your pendant style.